Business services are various tasks and activities that help maintain a company but do not involve producing a physical product. This industry hires a significant portion of the workforce and is considered to be part of the tertiary sector of the economy. Business services include a wide variety of industries and jobs, from cleaning to data analysis. There are three main categories of business services: business-to-business, social, and consumer.
Business-to-business services are provided to other businesses for a flat or hourly rate. These companies assist their customers in operating their businesses, reducing costs, or generating more output. Examples of this type of service include janitorial, waste management, and computer services.
In order to be successful, business-to-business companies need to understand the value of their services in the eyes of their customers. This requires a shift in the way managers think about their offerings. Instead of focusing on the features that customers will value, they should focus on the experiences their customers will have with their products and services.
Consumer business services provide a variety of benefits to consumers. They can range from cleaning to child care, and everything in between. These types of services are typically used to increase convenience and enhance the overall customer experience. For example, a company that offers pet boarding may use this to ensure that its employees can enjoy the peace of mind that comes with knowing their pets are well cared for. Another example of a consumer business service is technical support, which helps solve problems that people might have with their computers or networks.